Frequently Asked Questions
General Questions
How do I know if I qualify for a Transportation Wallet?
Answer these simple questions on
this
page to find out.
What is an Access Code and why do I need one to get a Transportation Wallet?
An Access Code is a verification of your eligibility and is required for some, but not all, Transportation Wallets. However, they are always required for the following
Transportation
Wallets:
- Transportation Wallet: Northwest
- Transportation Wallet: Central Eastside
- Transportation Wallet: New Movers
Access Codes are either sent in the mail to a verified address typically within 5-7 business days
after you
answer these eligibility
questions,
or are
issued by
Portland Bureau of Transportation (PBOT) staff to qualified recipients. If you have an Access
Code,
enter it
at transportationwallet.com to redeem your
Transportation
Wallet.
Can I use my virtual Hop Fastpass® card with the Transportation Wallet program?
At this time, the Transportation Wallet program cannot load funds or passes to virtual Hop cards
(Google
Pay™
or Apple Pay®). Participants will need to use a physical Hop card to receive the
Transportation
Wallet
benefits.
Can I use my existing Hop card to get a Transportation Wallet?
Yes! During sign up you can choose to use your existing physical Hop card. If you do not have
one,
select the
option
to get a new Hop card and we will send it to you in the mail pre-loaded with your
benefits.
Parking Permit Trade Questions
Can I trade in my Northwest (Zone M) or Central Eastside (Zones G and N) Parking Permit
in
exchange
for a
Transportation Wallet?
Under certain circumstances, yes. Current permit holders in the Northwest (Zone M) and Central
Eastside
Parking
Districts (Zones G and N) are eligible to trade in permit(s) for Transportation Wallet(s).
Additionally,
permit
holders may receive free Transportation Wallets for each permit they are eligible to purchase
but
chose not
to
purchase during the permit year. Rules and restrictions apply.
For Residents: Trade in a current Zone M, G, or N
parking permit
in
exchange for a free Transportation Wallet.
You will need the following:
- Home address within the qualifying Northwest or Central Eastside Parking District areas. You
must live
in one of
these districts. You are not eligible to trade in your permit for a free Transportation
Wallet
due to
moving out
of the district.
- Parking permit number you are trading in.
How to trade your Residential Permit:
- Email PBOTParkingPermits@portlandoregon.gov with your name,
parking
Zone,
permit
number to trade in, and current mailing address.
- After verifying and processing your request, you will be issued a unique Access Code which
will
unlock
your free
Transportation Wallet.
- Visit transportationwallet.com, enter
your
Access
Code
where indicated, and follow the steps to finalize registration. Now your Transportation
Wallet
will be
available
to use!
Once you trade in your permit, you become ineligible for a Zone
M, G, or N Parking Permit for the permit year.
For Employers: Trade in unused business permits in
Zones
M, G,
or N for free or deeply discounted Transportation Wallets. Each parking district has
distinct
rules.
How to trade Business Permits:
- Apply online
- After verifying and processing your request, employers will be given Access Codes to hand
out to
staff.
Each
unique Access Code unlocks a Transportation Wallet. The number of Transportation Wallets is
based on the
number
of permits being traded in.
- Visit transportationwallet.com, enter
your
Access Code where indicated,
and follow
the steps to finalize registration. Now your Transportation Wallet will be available to use!
Transportation Wallet Program Questions
Transportation Service Provider Questions
TriMet
For questions regarding your TriMet Hop card contact TriMet directly:
Online: https://trimet.org/contact/hop
By phone: 1-844-MYHOPCARD (694-6722)
*Please note that the Transportation Wallet program cannot load
virtual Hop Cards.
How do I report a lost or stolen Hop card?
If you have a registered Hop card and it is ever lost or stolen, let TriMet know
immediately by
logging in
to your account and choosing “Report Lost or Stolen” on the Hop website or in the Hop App.
Or call TriMet at 1-844-MYHOPCARD (694-6722). TriMet is available by phone
from
7:30
a.m.-5:30
p.m. daily.
BIKETOWN
For questions or issues related to BIKETOWN, contact: Customer Service Help. You may also find an answer via the Help Center.
Bird
Bird Customer Service Help –
for
questions
regarding set up and account issues.
Lime
Lime Customer Service Help – for
questions
regarding
set up and account issues.
Spin
Spin Customer Service
Help
–
for
questions regarding set up and account issues.
Free2Move
Free2Move - for questions
regarding set
up and
account issues.